Employee Helpful Stuff

39 Employee Helpful Stuff • Announce the transfer call to the person receiving the call, “Tom, I’m transferring a call from John Doe to you.” Then press the transfer button again to complete the connection. Taking Messages If a call rolls to the main phone, messages will be taken by the admin staff and emailed to the required staff. When asked to take a message for another staff member, include the following information: date and time, the name and phone number of the person leaving the message, and the subject of the call. Be sure that the person receives the message in a timely manner, especially if it is of an urgent nature. If the caller prefers to leave a voice message, the call can be transferred back to AUDIX as follows: Transfer to AUDIX: • Push transfer • Dial *55 • Dial desired extension (4-xxxx) • Push transfer again to complete Retrieving Voicemail Messages • Dial 4-MAIL (4-6245) (message button) • Enter password and # key • Follow instructions from activity menu EMERGENCY CALLS When an emergency call is received, an Emergency Information Sheet is filled out. When transferring a call make sure you reach a person. Inform assistant vice president, directors, and the appropriate program manager of the emergency. 1. Share form with appropriate EH&S responder. 2. Scan and email to EH&S responder. 3. Give form to the emergency manager. EMERGENCY # CARDS EH&S has laminated emergency contact cards. When the cards are updated, we also change the color to assist in knowing if you have the most recent card. Cards are available from the admin staff.